FAQs

What can I expect from Truly Nolen services?

- Service 24 hours a day / 7 days a week / 365 days a year;

- Free inspections;

- Experienced technicians, with many years of presence in the market;

- Online platform to an exclusive area for each customer, which allows the consultation of all data, certificates, reports and service records;

- Reply to warranty requests within a maximum period of 48 hours.

Are the products used by technicians dangerous for humans?

Currently, the biocides used have a minimum level of toxicity for humans and animals. The impact is practically nil, however, Truly Nolen adheres to the best security practices currently in force, minimizing the risks.

Are the products used by technicians dangerous for my pet?

Truly Nolen uses Integrated Pest Management (GIP) and innovative and environmentally friendly treatment protocols, where your pets come in with enormous relevance to us. In this way, services are performed and products applied with minimal risk to animals.

Does Truly Nolen have an environmental concern?

Truly Nolen protects your home or business against pests, working to minimize the impact on the environment. Our commitment includes the best choices when it comes to pest control service, product application and use of materials.
Whenever possible, we use the best materials of natural origin.

Truly Nolen bets on the environment. Every day we research to serve you better!

Can the services damage my office?

Truly Nolen is governed by the best practices with regard to its services, using the treatment or specific product suitable for the situation and environment in question, without damaging anything around it.

During service, do I have to leave my office?

It depends on the type of service and the severity level. Truly Nolen adapts the action strategies according to the surrounding environment and the type of problem, however, the customer will always be informed in advance if it is necessary to leave the premises.

Will I be able to eliminate my pest problem with just one service?

It depends on the type of pest and the level of infestation in your business or residence.

What are the payment methods?

Payment methods used by Truly Nolen are bank transfer, ATM reference, debit/credit card, cash, checks and MbWay. For online sales, we only accept payment by Mbway, ATM and debit card.

Is there a warranty period?

Yes, the warranty period is from 30 to 90 days, depending on the pest in question.

What is a pest?

A pest is defined as an outbreak of a species that becomes harmful to humans or that disturbs ecosystems, interfering with the balance of a habitat. Pests cause various epidemic diseases to humans and even animals. A pest is usually associated with a high number of a particular species that leads to ecological imbalances and can be composed of insects, mites, birds, among others.

How can I know if I have an infestation at office?

There is often a pest in your home, without it being easily detectable. Many species hide or protect themselves when they sense the human presence, manifesting when we are not there. For this reason, you must pay attention to signs such as feces, marks, food or noisy objects for example. These are small signs that can mean you are in the presence of a pest, even if it is not visible.

Why should I ask for professional help to eliminate my pest?

Truly Nolen advises you to ask for professional help to ensure that your pest is eliminated. The combination of experience with extensive research and development results in the best protocols prepared to solve any pest problems. The continuous training of our technicians ensures correct execution, guaranteeing the effectiveness of the service, which results in the total elimination of your pest. If you try to do it in an amateur way, you run the risk of not only not eliminating the pest but also making the situation worse.

Does pest control change with the season?

Yes. Truly Nolen and its research and development team have created a proactive program aimed at identifying and addressing the changes in the behavior of each pest from season to season. For example, in summer insects multiply more than in winter, which requires an adaptation in the pest control service. Products and equipment can be changed, as well as the methods used.

Why is it so important to have year-round pest control monitoring?

A very common mistake when talking about pests is to believe that the warmer seasons are the only times of the year when they pose a threat. This is not true, many pest species pose a year-round threat. What does exist is a change in behavior from one season to another, which does not mean that protective measures are less necessary. It is important to have pest control during the four seasons of the year so that your safety is always assured.

What is a disinfection service?

Disinfection is a process that aims to eliminate bacteria and viruses that can cause infectious diseases, such as Coronavirus.

How are our services against COVID-19?

Our disinfections are carried out through the cold nebulization system, which applies state-of-the-art virucidal disinfectant products with proven efficacy by Organs competent bodies. Our disinfectants are applied on contact surfaces, whether indoors or outdoors, having immediate effectiveness.
We offer our customers the fastest and most effective treatment available on the market, to reduce the incidence of microorganisms that put our health at risk.

How does Truly Nolen help the customer fight COVID-19?

Truly Nolen, through disinfections, can decontaminate an area contaminated by the Covid-19 virus, which reduces the risk of contagion and breaks a possible chain of infections. Truly Nolen is proud to say that its disinfections have a high level of effectiveness.

What is the HACCP system?

The Acronym HACCP stands for Hazard Analysis and Critical Control Points. This HACCP system consists of identifying hazards related to food safety for the consumer that may occur along the food processing chain, assessing these hazards and establishing control measures.
It is a preventive food control system whose objective is to guarantee food safety.

Which companies should have the HACCP system in place?

All companies that handle foodstuffs must have the HACCP system implemented and maintained, they are warehouses, cafes, restaurants, discos, bars, daycare centers, homes and food industries.

How important is it to implement the HACCP system?

- The HACCP system ensures companies greater satisfaction, trust and security for customers and consumers;
- Team commitment;
- Reduction of the risk of problems related to safety, quality and legal compliance of products;
- Reduction of operating costs;
- Reputation/Company Image.

What does Truly Nolen's HACCP service include?

Truly Nolen's HACCP service provides customers with follow-up processes, not just a service, but a process over time, always with a view to continuous improvement of the establishments and their teams. This process includes the HACCP Manual, signage, team training, audits, consultancy in food safety and the collection of samples for laboratory tests, in a certified laboratory.

What are the factors that can lead to foodborne illnesses? How to prevent?

The most common foodborne illnesses are caused by microorganisms, especially bacteria and/or their toxins, called food poisoning and infections.
The factors that most contribute to foodborne illnesses are inadequate food storage time/temperature binomial, cross-contamination (contamination of food by direct or indirect contact with another food, equipment or work surface, including hands), contamination of food by infected handlers, inadequate heat treatment and consumption of contaminated raw ingredients.
How to prevent:
- Care when shopping and receiving goods.
- Care in the storage of food products.
- Keep food at safe temperatures.
- Attention to personal hygiene and the cleaning of surfaces, utensils and equipment when preparing food.
- Separate raw food from cooked food.
- Prepare food well, temperature above 70°C.
- Check/sanitize the packaging of food products.

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